General Session – Day 1

TUESDAY, 11-28-2017

  • Connector.

    8:00 AM – 9:00 AM

    Breakfast
     

  • Connector.

    9:00 AM – 9:15 AM

    WELCOME AND OPENING REMARKS
    Breaking Through in Latin America
     
    Embrace the change. Shift paradigms.
    Gilberto Caldart, President, Mastercard Latin America and Caribbean

  • Connector.

    9:15 AM – 10:15 AM

    Past, Present and Future in Consumer Tech & Payments
     
    Steve Wozniak aka “The Woz,” Computer Scientist and Co-Founder of Apple, Inc.
    Garry Lyons, Chief Innovation Officer, Mastercard

  • Connector.

    10:15 AM – 10:30 AM

    Breakthrough Tech Unveiled
     
    James Anderson, Group Executive, Digital Payment Products, Mastercard

10:30 AM – 11:00 AM

BREAK & DEMOS

  • Connector.

    11:00 AM – 11:45 AM

    Breaking Through the Minds of the New Consumer
     
    Preparing for the future by predicting changes in technology.
    Amy Webb, Author, Futurist and Founder of The Future Today Institute

  • Connector.

    11:45 AM – 12:15 PM

    The Future is Written in Lines of Code
     
    Coding, automation and how it’s impacting the world.
    Kathryn Parsons, Co-Founder and Chief Executive Officer, Decoded

  • Connector.

    12:15 PM – 1:00 PM

    Demystifying the Digital World
     
    Live an artificial intelligence hands-on experience.
    Amadeus Stevenson, Chief Technology Officer, Decoded

1:00 PM – 2:00 PM

LUNCH & DEMOS

  • Connector.

    2:00 PM – 4:45 PM

    Breakout Sessions
     
    Consumers
    Commercial
    Merchants
    Acceptance
    Safety & Security

  • Connector.

    6:30 PM – 9:00 PM

    Cocktail Party
     
    JUANES’ SHOW

Consumers

DAY 1 – TUESDAY, 11-28-2017

  • Connector.

    2:00 PM – 2:45 PM

    5 Key Ways Data Will Transform the Air Travel Experience
     
    In this session you will learn how data is transforming the travel landscape and what it means for the future of air travel. Mastercard Labs has identified five key ways in which Travel Leaders of the future will revolutionize the affluent consumer air travel experience by delivering not just value and convenience, but also bringing back the emotions that were long ago associated with travel.
     
    Nicolas Buc, Vice President, Product Development and Innovation for Travel Partnerships, Mastercard Labs

  • Connector.

    2:45 PM – 3:30 PM

    Using Tech and Innovation as the Backbone for More Personalized Service for Affluent Consumers
     
    Personalized service through Artificial Intelligence (AI) and predictive analytics to anticipate needs is the name of the game. In this session you’ll hear how TEN, a travel and lifestyle concierge services and loyalty solutions provider, uses technology to power travel platforms and helps brands connect on a deeper level with their Affluent consumer-base.
     
    Craig Le Grice, Chief Product Officer, TEN Group

  • Connector.

    3:30 PM – 4:00 PM

    BREAK
     
     

  • Connector.

    4:00 PM – 4:45 PM

    Leveraging Mastercard’s Network to Drive Consumer Loyalty in the Digital Age
     
    In an increasingly crowded and digitally connected marketplace, consumers are more demanding and have higher expectations than ever before. The battle for hearts, minds, and dollars is won (or lost) in micro intent interactions that form a consumer’s decision-making process. In this session we’ll discuss how to engage consumers through loyalty strategies and targeted digital communications that address today’s ever-changing consumer journey.
     
    Jamie Samaha, Senior Vice President, Loyalty Solutions, Mastercard
    Paulo Mesnik, Vice President, Loyalty Solutions, Mastercard Latin America and Caribbean
    Carlos Pittier, Senior Principal, Mastercard Advisors

Commercial

DAY 1 – TUESDAY, 11-28-2017

  • Connector.

    2:00 PM – 3:30 PM

    B2B Payments with Mastercard Procurement: A Unique Platform Integrating Payments, Data and Financing for Supply Chains
     
    B2B payments represent 45% of the total payments opportunity in Latin America. This space has traditionally been under penetrated. In this session you’ll learn about a new solution from Mastercard that combines E-Procurement and Payments to address buyers’ and suppliers’ key financial management needs.
     
    João Pedro Paro Neto, Country Manager Brazil and GeoSouth, Mastercard Latin America and Caribbean
    Paulo Fernandes, Vice President, Commercial Payments, Mastercard Latin America and Caribbean
    Eduardo Hansel, Commercial Products, GeoSouth
    Eduardo Nader, Chief Executive Officer, Mercado Eletrônico

  • Connector.

    3:30 PM – 4:00 PM

    BREAK
     
     

  • Connector.

    4:00 PM – 4:45 PM

    Digital Corporations: Advantages and Benefits of Centralized Payments in Mobility
     
    Digital mobility services grow every day. Know how Wappa, the leading corporate taxi service in Brazil and Portugal, has addressed this opportunity with a differentiated offer for corporations and how Mastercard is supporting with an enhanced payment experience.
     
    Albert Sales, Sales Director, Wappa

Merchants

DAY 1 – TUESDAY, 11-28-2017

  • Connector.

    2:00 PM – 2:45 PM

    Key Trends Influencing the Future of Retail & Travel
     
    Economic and technological changes are transforming the way we do commerce. Consumers are increasingly more connected, demanding and expecting real value from transactions. Value doesn’t necessarily measure up to price. In this session you’ll get a full immersion into some of these digital trends and learn how they are shifting the commerce ecosystem and are influencing the way merchants operate globally and in Latin America.
     
    Bevin McArthur, Partner, Deloitte Digital Mexico

  • Connector.

    2:45 PM – 3:30 PM

    The Internet of Things: Linking the Hyper-Connected Consumer with Merchants Across Devices
     
    You might have heard the term the Internet of Things (IoT) many times. But, what does it really mean and how can the IoT help your business? Join us in this session to hear Mastercard´s perspective on the IoT and learn how brands like Fitbit, Garmin, Swarovski and We Work are enabling payments and using data analytics to personalize consumer experiences.
     
    Kiki Del Valle, Senior Vice President, Commerce for Every Device and Digital Payments and Labs, Mastercard

  • Connector.

    3:30 PM – 4:00 PM

    BREAK
     
     

  • Connector.

    4:00 PM – 4:45 PM

    Best Innovation Partnership Stories: Breaking the Mold and Driving Success
    It’s always good to take the time to hear how others are thriving in the digital world and connecting with consumers in a whole new level. Join us to learn how Mastercard has partnered with leading merchants to build innovations that propel business growth.
     
    Anheuser-Busch InBev and Applied Predictive Technologies: Driving Innovation with a Test and Learn Approach
    Jorge Troyko,
    Global Trade Marketing Director, Anheuser-Busch InBev
    Federico Cohen Freue, Vice President, Applied Predictive Technologies
     
    Netflix: Leveraging Payments Innovation to Drive Growth
    Gustavo Monteiro, head of Latam Payments, Netflix

Acceptance

DAY 1 – TUESDAY, 11-28-2017

  • Connector.

    2:00 PM – 2:45 PM

    New Dynamics in the Acceptance Market in Latin America
     
    The acceptance landscape is evolving at an accelerated pace driven by digital innovation, as well as new global players entering domestic markets. In this session, Mastercard Advisors will share how acceptance dynamics differ by country, and share insights and critical success factors in the acceptance ecosystem in Latin America.
     
    Marcos Peralta, Senior Principal, Mastercard Advisors

  • Connector.

    2:45 PM – 3:30 PM

    Successful Acceptance Innovation Experiences from the European Market
     
    Evolution in acquiring is crucial for the evolution of the digital payments space as a whole. Keeping up with the evolution isn’t easy. Join us to learn about the latest innovations and market dynamics in acceptance in Europe and hear Mastercard’s perspective on propelling the expansion and evolution of the acceptance business in Latin America.
     
    David Goodridge, Senior Vice President, Market Development, Mastercard Europe

  • Connector.

    3:30 PM – 4:00 PM

    BREAK
     
     

  • Connector.

    4:00 PM – 4:45 PM

    Safeguarding Online Transactions, Reducing Fraud and Improving the Consumer Experience
     
    Keeping transactions safe in the digital space is a priority for all in the value chain. The good news is that technology in on our side. Join us in this session to learn how Dafiti and Santander are working in partnership using biometric authentication technology to generate a user-friendly, secure and unique experience for cardholders.
     
    Gustavo Kok, Payment & Fraud Prevention Director, Dafiti Group
    Frederico Trevisan, Products Superintendent, Santander Brazil
    Dennis Gamielo, Vice President, Product Management, Identity Solutions, Mastercard

Safety & Security

DAY 1 – TUESDAY, 11-28-2017

  • Connector.

    2:00 PM – 2:45 PM

    Innovation and Security: The Role of Regulation in an Ever-Changing Digital Environment
     
    In this session, you’ll have the unique opportunity to discuss a forward-looking regulatory environment as a driver for innovation and security in electronic payments, and hear from regulators how they rely on industry innovation to enhance security and foster financial inclusion in Latin America.
     
    Federico Borrego, General Director of Payment Networks Supervision at the Mexican Banking Commission

  • Connector.

    2:45 PM – 3:30 PM

    Passive Behavioral Biometrics: Enhancing Customer Experience and Improving Legitimate Approvals
     
    New payment channels emerge every day. Consumer demands for excellent customer experience without sacrificing security. In this session, we will discuss how fraud is evolving and how new technologies can be used to reduce resulting costs from fraudulent transactions, identify legitimate users and increase customer conversions — without adding any friction.
     
    Andrea Greco, Vice President, Market Product Management, Security Solutions
    Peter Goldenberg, Vice President, Customer Compliance & Fraud
    Ryan Wilk, Vice President, Customer Success, NuData

  • Connector.

    3:30 PM – 4:00 PM

    BREAK

  • Connector.

    4:00 PM – 4:45 PM

    Fighting Back Account Data Compromise (ADC)
     
    Criminals continue to find entities to target and breach in an effort to collect payment card data with an end goal of converting the data into fraud. These breach events continue to challenge the industry from their frequency as well as their complexity. In this session, we will cover trends and common methods used to complete these attacks based upon recent investigations findings and trends and discuss Mastercard’s Early Detection System (EDS), a new service to help issuers handle accounts at-risk of fraud based on ADC and security events.
     
    Claire Le Gal, Senior Vice President, Fraud Intelligence and Strategy, Mastercard
    Erick Lawing, CISSP, Vice President Customer Compliance & Fraud, Mastercard


General Session – Day 2

WEDNESDAY, 11-29-2017

  • Connector.

    7:30 AM – 8:30 AM

    Breakfast
     

  • Connector.

    8:30 AM – 8:50 AM

    WELCOME AND OPENING REMARKS
     
    Ana Ferrell, SVP, Marketing & Communications, Mastercard Latin America and Caribbean
    Jaime Neely, Vice President of Content and Culture, Trend Hunter

  • Connector.

    8:50 AM – 9:05 AM

    Payments at the Speed of Life
     
    The untold story of the evolution and future of payments.
    Michael Miebach, Chief Product Officer, Mastercard

  • Connector.

    9:05 AM – 9:45 AM

    KEYNOTE
    The New Normal
     
    Surviving today’s rapidly changing global economy.
    Frits van Paasschen, Author of The Disruptors’ Feast

  • Connector.

    9:45 AM – 10:15 AM

    Tech Delivering Trust
     
    Using tech to build trust and a sense of security for consumers.
    Nick Shapiro,
    Global Head of Trust and Risk Management, Airbnb

10:15 AM – 10:45 AM

BREAK

  • Connector.

    10:45 AM – 11:25 AM

    Nailing it in Retail
     
    What’s shaking retail at its core.
    David Bell, Award-Winning Researcher, Professor at the Wharton School, and Author of “Location Is (Still) Everything”

  • Connector.

    11:25 AM – 11:55 AM

    On-Demand Economy
    Simon Borrero,
    CEO and Founder, Rappi
     

  • Connector.

    11:55 AM – 1:00 PM

    The New Disruptors: Start Path Program
     
    Meet a new wave of startups that are shifting paradigms in technology.

1:00 PM – 2:00 PM

LUNCH & DEMOS

  • Connector.

    2:00 PM – 3:30 PM

    Breakout Sessions
     
    Consumers
    Commercial
    Merchants
    Acceptance

  • Connector.

    5:00 PM – 7:00 PM

    Closing Party
     

Consumers

DAY 2 – WEDNESDAY, 11-29-2017

  • Connector.

    2:00 PM – 2:45 PM

    Understanding the Minds and Motivations of Millennials: Insights to Inspire Innovation
     
    Millennials are the largest living generation in the world. Not only that, by 2020, millennials will tie Gen X as the top-earning generation. All eyes are on conquering their minds and wallets. Join us in this session to learn more about what drives them, how they spend and connect to people and brands, and what you can be doing to capture the opportunity they bring in Latin America.
     
    Libby Rodney, Chief Strategy Officer, Harris Insights & Analytics
     
    Panelists:
    Simon Borrero, Chief Executive Officer and Founder, Rappi
    Veronica Madrigal, Designer and Serial Entrepreneur
    Flavio Pripas, Managing Director, Cubo

  • Connector.

    2:45 PM – 3:30 PM

    Alternative Banking: Making Millennials Swipe Right
     
    Creating perfect banking relationships with Millennials can be hard, not because they don’t like banks, but because they do things differently. Come to experience first-hand a Mastercard-designed account for millennials and learn from some of the best cases in Latin America and worldwide on how you can better engage this segment through seamless digital experiences.
     
    Tom Cronin, Senior Vice President, Prepaid Products, Mastercard
    Ezequiel Archipretre, Chief Executive Officer, Superdigital
    Alfredo Bruce, Co-Founder and CEO, Prex
    Hernando Rubio, President, MovilRed

Commercial

DAY 2 – WEDNESDAY, 11-29-20

  • Connector.

    2:00 PM – 3:30 PM

    Harnessing Trade for Growth: Enabling SMEs to Enter Global Commerce (Roundtable Discussion)
     
    The Internet has dropped the borders for cross border trade. But the big question is, can SMEs keep up? During this roundtable session, NGOs, fintechs and trade associations will discuss how to unlock SMEs’ potential and build an agenda to be taken to regulators and governments in Latin America to address the key challenges for SMEs.
     
    Lead Roundtable Participants:
    Amgad Shehata, Senior Vice President, UPS (moderator)
    Jake Colvin, Executive Director, Global Innovation Forum, Vice President, Global Trade and Innovation, National Foreign Trade Council (NFTC)
    Francisco Estrázulas, Commerce and investment Specialist, Commerce and Investment Division, Inter-American Investment Ban
    Victor Umaña Vargas, Director of the Latin American Center for Competitiveness and Sustainable Development, INCAE Business School

Merchants

DAY 2 – WEDNESDAY, 11-29-20

  • Connector.

    2:00 PM – 2:45 PM

    Driving Innovation and Creating Digital Solutions to Consumer-Centric Problems
     
    The unavoidable force of the digital transformation is shaking companies at their core. Many of their practices are transforming to adjust to a new normal. Mastercard Labs, Mastercard’s global Research & Development arm, is now partnering with merchants to help them find innovative digital solutions to tackle these challenges. Join us to learn how they do it, with case studies, and how you can benefit from this resource in your own business.
     
    Kevin O’Connel, Senior Principal, Mastercard Labs as a Service, Mastercard

  • Connector.

    2:45 PM – 3:30 PM

    Merchants Redefining the Digital Customer Journey
     
    Merchants across all industries are reinventing themselves in the physical and digital spaces, quicker and more radically than ever before, to keep up the modern hyper-connected consumer. Learn how two digital giants: Uber and MercardoLibre, work on creating an outstanding customer experience to keep users engaged and loyal to their brands.
     
    Maria Paula Arregui, Senior Vice President, Product, Mercado Pago at MercadoLibre.com
    Guilherme Telles, Country Manager, Uber Brazil
    Julia Rudge, Country Manager, Uber Brazil

Acceptance

DAY 2 – WEDNESDAY, 11-29-20

  • Connector.

    2:00 PM – 2:45 PM

    Masterpass: A Powerful Touch Point to Boost Digital Sales and Conversions
     
    Masterpass enables more secure and faster checkout when shopping on a website, in an app, or at the point of sale. Lots has been said about how Masterpass brings value to issuers and consumers, but, did you know that acquirers can also benefit and profit from it? Join us in this session to find out how Masterpass has evolved, hear Masterpass case studies and understand how it can become an agent of change in your digital journey.
     
    James Anderson, Executive Vice President, Digital Payment Products, Mastercard
    Robson Dantas, Advisor, Angel Investor, Zul Digital
    Marcelo Liberato, Chief Technology Officer, Zul Digital

  • Connector.

    2:45 PM – 3:30 PM

    Smart Cities and Transit: Growing the Acceptance Footprint in Latin America
     
    Making cities smarter and more efficient by enhancing their transit infrastructure with digital payments is a priority across Latin America. The benefits are endless for all of those involved, citizens, governments, the private sector and the cities’ economies. Here we’ll discuss what it takes to move faster on this front and how Mastercard has helped cities across the world leapfrog barriers and get them where they need to be.
     
    Cesar Espinoza, Vice President, Business Expansions, Mastercard Latin America and Caribbean